We thought we would write this letter to congratulate your company on such an excellent service. From start to finish with having Tim visit our property for the survey, to the fitters Nick and Jay. Thank you for a lovely fireplace and we will not hesitate to recommend T and J Cole to our friends.
Mr and Mrs Persimmon, Gosport
Just a quick note to say thank you for such a friendly and efficient service. The fireplace beat all our expectation's and the fitting team was brilliant.
Mr and Mrs Hobbs, Warsash
The fireplace looks amazing and the cat loves it even more when its on. I can not believe the difference it has made to our living room. Thank you for Such a great service.
Mrs Collins, Havant
The wood burning stove is fantastic can not believe the heat out put. Really pleased with the complete service the fitters that installed the liner and stove were excellent and were very clean and tidy. Thank you
Mr and Mrs Heath, Southampton
It doesn't happen very often but I felt compelled to write and congratulate your team for providing wonderful service with regard to the installation of a new fire/fireplace. This was an all round excellent experience, with that personnal touch from a customer friendly retailer (sadly rare today). We shall be more than happy to recommend you to anyone in the market for a new fireplace.
Mr and Mrs Crane, Locks Heath
Excellent service, Keep up the good work, will recommend your company to all my friends and family.
Mr Boddington, Portsmouth
What a change to deal with a friendly, no pressure company. The quality of service and efficient, clean installation was superb. All in all a great team and thank you for doing a great job.You will definitely be recommended to by me.
Mr Watling, Southampton
Just wanted to let you know what a great team of fitters you have and how pleased we are with the final result. We asked your guys to complete all the work without us having to redecorate and you have met that requirement in full; they have removed the old gas fire, mantel and hearth and installed the new woodburner and fire surround without leaving a trace! A really first class job thank you and I hope the fitters have recovered from their weight-lifting today!
Mr and Mrs Forsey, Southampton
I want to thank you for the installation of my new fireplace and fire, they look outstanding and have vastly improved the look of my lounge.
Jay and Charlie did a wonderful job. They arrived promptly at 9 and immediately started to remove the old fireplace and disconnect the electricity making it safe. They repositioned the new fireplace and drilled the vent through the wall without causing damage or making any mess because at all times they swept up the rubble.
They were both courteous and knowledgeable and I would have no hesitation in recommending them to anybody thinking about installing a new gas appliance or replacing an existing fireplace.
Thank you, I now look forward to cold evenings where I will enjoy sitting in the warmth and the glow of the new fire.
Mr Litchfield, Gosport
Just to say thank you for great service fitting our new fireplace earlier this month. We are so happy with it all, and are enjoying warm evenings again! Your fitters were very polite and left everywhere immaculate. Thank you again.
We have just had a beautiful fire & fireplace fitted. We were a bit worried as it was being custom made so we couldn't actually see it. We needn't have worried as it is gorgeous. The whole team were so helpful and went beyond our expectations. At times we must have been a pain, but they never got impatient and there was never any pressure just help and advice. Thank you all.
Mr & Mrs Whiteman, Lee-on-the- Solent
I aim writting this letter on congratulating your company on a first class service, Its very comforting knowing there are still companies that put customers first. You sorted all the obstacles and problems that came with the fitting of my fireplace and made to me feel at ease. Thank you again for an excellent customer experience and I will recommend your company to all my family and friends.
Mr & Mrs Jackson, Gosport
Thank you for a brilliant job, well done to all team, cant thank you enough for such an excellent service.
Mrs Jones, Portsmouth
We have just had a beautiful fire and fireplace installed and would like to add our thanks to thotse already on this site. The whole process from our first visit to the installation was first class. They were on time for all appointments which is rare these days. The professionalism was exceptional as was their customer service. I would be the first to recommend T & J Cole to anyone who is looking for a fire and fireplace. Thank you so much for making such a difference to our new house.
Mr and Mrs Emery, Southampton
We want to thank your whole team so very much for your brilliant service, fabulous transformation of our sitting room with the quick and efficient, installation of our beautiful new fireplace. Absolutely first class customer service too making everything so easy for us. What a superb company you are, lovely salesman and fitters you deserve great success at your new premises and we would certainly recommend you. Many thanks to you all.
Mr & Mrs Horsman
Thank you for replacing the mantelpiece and the centre shelf on my fire. The workmen were very patient and did a lovely clean job. You woulnd't think it had ever been changed. Thanks again.
Mrs Waterman, Southampton
Excellent service from start to finish. New showroom delivers brilliantly all the options available and it was great having all our questions answered by very knowledgeable staff in the showroom. Very clean and tidy installers, Well done T and J Cole.
Mr Truxton, Winchester