STOVES
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FIREPLACES
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FIRES
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OUTDOOR
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ABOUT US
T and J Cole Ltd. has been a family-run business and fireplace specialist since 1976.
We've been a major supplier and installer of gas and electric fires, as well as the finest quality limestone and marble fireplaces. With so many years of experience, you can be sure that all of our products are made from the best materials and guaranteed to work well with your home. We've also kept up with the changing times, which is why we can offer excellent fireplace products with the help of our courteous and efficient staff.
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Delivery Information
FREE Collection (Click & Collect):
If your item is in stock, you can order it online to collect from our showroom. Feel free to contact us for on 01329 823120 for collection information.
Delivery Information:
Your goods will usually be delivered on a pallet on a 10 tonne vehicle, which is a large wagon. If there is likely to be a problem with access please contact us in advance of placing your order. Examples of areas we cannot deliver to are: long or gravelled drives, areas inside walled cities with height restrictions, narrow lanes, grassed lawns, steep drives, narrow gateways or up/down steps. We may be able to make alternative delivery arrangements if you contact is in advance.
With our standard delivery service there will be one driver, we suggest you have at least one other person with you to assist. The driver will move the goods to the nearest accessible wheel point depending on access. Unfortunately due to insurance and health and safety issues the driver is not permitted to move the goods inside your property but can wheel into a garage.
We advise that you check the goods while the driver is still there. The driver is obliged to wait with for up to 10 minutes, (for palletised goods only) whilst you unpack and check the goods. If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities. If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note and contact our offices straight away.
If you are unavailable when your goods are delivered on your pre-booked delivery date, then re-delivery charges will apply. If you are unavailable when smaller packaged goods (eg. Stove Glass) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.
Instruction Manual
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